Question

Quick question, my SHM in the new app disappeared this morning. I went to open a door and the siren went off. No notification, no anything. disabled all sensors and it still goes off. I uninstalled through ide and uninstalled all smart Apps, rebooted the router and the Konnected and It’s still going off. Any idea what else it could be? I’m stumped

Answer 1

I observed the same. You can add the same again over add smartapps.  

Answer 2

And you can find it still in smartapps. It only disappeared from the dashboard

Answer 3

You can try reinstalling STHM. Hopefully that will clear the old alarm for you. I also had it disappear from the new app and a new HomeCare wizard card showed up in its place. If is dosen't, a support call might be needed to clear/dismiss the phantom alarm.  

Answer 4

Others have reported that they can still access STHM through the apps eventhough it is gone from the Main interface. You may be able to clear the alarm that way.  

Answer 5

Had the same thing on the first reinstall. I removed all instances, and reinstalled a second time and it worked, no server error.  

Answer 6

I was able to reinstall it fine. but the siren is stuck on the on position. i also noticed the classic app shm is reverting to the new app version. maybe a transition?  

Answer 7

Looks at thought this has become their top priority.  

Answer 8

Looks like the issue is still unresolved. I lost SHM completely from my home screen yesterday. I reinstalled the smart app which seemed to resolve it, but it occurred again this morning.  

Comments

I find it disappears randomly even if you uninstall and reinstall it.