Question

Purchased a sexy new Inovelli Dimmer Red Series LZW31-SN. It all hooked up well and device drivers also went well. My only issue is when the switch is physically turned either on or off, Smartthings (classic and new app) doesn't see the state change. I have to press the REFRESH tile in the classic app to force it to show if the switch is ON or OFF. Maybe I've done something wrong?  

Answer 1

I have this problem too. Following

Answer 2

Are you sure you installed the red series dth not the black? I know yours is a dimmer but it's not showing the notification lights either for you. My red switch looks like this.  

Comments

Hmm strange, makes sense about notifications. I also noticed mine didn't have a refresh button so thought it was different. Sorry, not sure what it is then

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Yeah I just double checked you're code as well. Definitely looks like you have the correct one. Not sure, good luck tho

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@demagnetize FYI, they just pushed out a new device handler for the LZW31-SN, date of 2020-02-06

Answer 3

I've been having this issue in the classic app for a week but with almost everything, not just a switch

Answer 4

There were ongoing SmartThings issues with "Issues with device control, loading locations, automations, and platform API's" Feb 5-6 .  
https://status.smartthings.com/

Answer 5

Go to -ZWave utilities -@subtreasury70ral device exclusion. -Exclude device Pair again.  

Comments

I had the same issue when I got mine last week. After a factory reset and cleaning up the mistake in my device handler it worked for me. Initially, I used the wrong device handler and updating the handler did not work. I had to force delete the device in the IDE than factory reset the device. Good Luck.  

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@roomful also happened to me, they look very similar, once i got the correct one i didn't have any issues with updating state

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@demagnetize until I deleted andvsystted over did it work. Over righting the mistaken one did not correct the issue