Question

Trying to setup my Gocontrol garage door openers but SmartThing seems not to pick them up any advice?  

Answer 1

Move it closer to your router

Comments

@collie you should be able to hit the add button and it will discover it. I have the same device and was able to add it no problem

Answer 2

It's a secure device. Make sure your st hub is within a few feet. I paired mine inside and then went out and installed

Answer 3

Do a Device Exclusion

Comments

@collie Sometimes, for a variety of reasons, a device can get paired or partially paired to a hub. Once it's parked to a hub, it cannot be connect again unless it's excluded. This isn't all that uncommon. If you have the classic app, select the hub from the hamburger menu then tap on the hub name. Then from the next menu select zwave utilities then select device exclusion. If you have the new app, select your hub from the device list, then tap the three dots in the top right, then select zwave utilities then device exclusion.  

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@collie zwave utilities

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@collie that would be the problem. Didn't realize you were from another country