+3 votes
by (240 points)
Need a little guidance/assistance.  I bought four sets of the Sylvania SMART+ Outdoor Accent light sets, but can't get any of them to work.Need a little guidance/assistance. I bought four sets of the Sylvania SMART+ Outdoor Accent light sets, but can't get any of them to work. I've tried to pair with the old app and the new new app, neither even shows any device as available to be paired. No "Thing" shows up as available like the Sylvania site suggests; therefore, I can't add them and change the DTH within the IDE afterwards. I had somebody suggest to do a firmware update. So I bought the Sylvania hub and paired each of them, did the update, and then reset the devices to re-pair with no success. Any suggestions before I attempt to return them?!  
Need a little guidance/assistance.  I bought four sets of the Sylvania SMART+ Outdoor Accent light s

2 Answers

+3 votes
by (1.8k points)
How far away from hub are they. You might try them in a different location that is closer to hub and see if they work.  
by (240 points)
I haven't even installed them anywhere yet, thankfully. Everything I have been doing has been within the same room as my ST Hub.  
+3 votes
by (660 points)
I had to go to manual add and select the Silvania lights I wanted to add. Then it worked fine. The regular search didn’t work for me either.  
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