Question

Any suggestions?  Installed new SmartThings hub.Any suggestions? Installed new SmartThings hub. Now I can’t get Alexa to respond to anything. I can see the devices are there but show Device is unresponsive. I tell Alexa to do something and she say the hub that device is connected to is not responding. Check it’s network connection and power supply. that is all good. Hub is responding to routines set up, just can’t control devices by Alexa

Answer 1

I think it has something to do with the fact smartthings still shows the old devices under the old hub even though I had to remove each one and reinstall. Not that customer service told me to do this, it was by trial and error I figured it out. customer service only asks for screen shots. how do you do screen shots of a verbose Alexa response. And they call themselves customer service. I think it hAs something to do with getting ride of the old smartthings hub. Alexa worked fine until I installed the new hub

Answer 2

Did you remove the ST Alexa skill and re-add it?  

Comments

@crabstick4604 yes several times I disabled and enabled.  

Answer 3

Are you using the old app? Is Alexa showing as a smart app under the item you want to control?  

Answer 4

Sounds like an alexa issue not a smartthings issue

Answer 5

I would check the IDE and make sure there’s no ghost devices and everything looks right. I would then remove the smartthings skill and Alexa app. Then re-install it.  

Comments

@hokkaido, thanks I have removed and reinstalled them yesterday and nothing. I did manually remove some of the old devises I saw on Alexa that were not working as they were connected to the old hub, then did a discovery and they were found again, but did not find the new hub. Old hub was names My Home, new hub is named House, I had a place to select which hub and tried but still nothing. I need to get rid of the old hub as it seems to be blocking my search for devices

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@adopted I do know, When you discover devices with Alexa it doesn’t refresh and remove old or non-existing devices, it just adds more. It’s a PIA! As you update and remove and add new devices, it can become unmanageable to sort out what is still there.  

Answer 6

I have located the problem and now need a solution. According to Amazon and exactly what I was expecting. They say another hub is still connected. and needs to be factory reset. Problem is Smartthing required I return that hub (defective one) to them before they would ship a new one on warranty. I cant reset a hub that I had to return. Loosing all faith in Smartthings Customer Service. Any suggestions around that?