Question

Hey fellas, with the new ST app, why does it take so long to update the status of the device when i open the app? Is it only me or everyone is facing the same issues. It's really frustrating me now.  

Answer 1

Because you’re just learning what others like me found out a while back. It’s not ready to use as a home automation goto tool. I switched back to Classic and only use it for adjusting and adding. My routines are in webCoRE and ActionTiles is my front end. All the problems I experienced disappeared. Probably like my post once SmartThings sees I’m not hugging their product.  

Comments

@candytuft do you like ActionTiles? I am using SharpTools but have until the end of the month to commit to ActionTiles. I’m not a fan of not being able to arrange the tiles with a long press on the edit screen like I can with SharpTools but ootb AT shows all of my devices and their state which is appealing.  

---

@kraft I couldn’t get behind SharpTools subscription service. The benefits they provide didn’t justify the cost difference in my opinion. I created an overview page that show items like alarm status and entry areas shaded green for an easy visual. Lower down on the page are links to other pages dedicated to grouped devices like lights, thermostats, etc. I use the same color scheme for all devices-green is safe, closed, off condition, yellow is for the opposite state and red for alarm status and open doors.  

---

@candytuft okay now that is sharp looking. I’ll take a look again today with your inputs and see what I can come up with.  

---

@candytuft Where did you get the weather widget? I didn’t see one natively within the app.  

---

@kraft it’s a smart app called accuweather connect. I’m using the Classic Smartthings app and it’s listed under smart apps. Not sure if it’s available with the new app

---

@kraft, i also didn’t like SharpTools- been w ActionTiles for a few yrs now

---

What sort of masochist do you have to be to use either app as your GUI? ;) Get AT and enjoy!  

Answer 2

I'm experiencing the same here.  

Answer 3

When is samsung going to fix this, it's been here like this for so long.  

Answer 4

I just got smartthings yesterday, but man I wish you could upload your own backgrounds

Comments

Same problem here, sometimes I have to force close the app and relaunch the app for it to work.  

Answer 5

Same here!  

Answer 6

Same for me.  

Answer 7

ActionTiles and an amazing fire tablet FTW

Answer 8

I hope everyone is reporting it to support@smartthings. com. Samsung does not monitor this group.  

Answer 9

I will be surely reporting to it on this email.  

Answer 10

Same here

Answer 11

Perception? For me when I open Classic it looks like it's buffering for about the same amount of time the new app is actually SHOWING the status of each device. The difference is the new app actually shows an offline status whereas the classic app just spins the little buffering wheel. I closed both apps, and timed them from the time the opening splash screen goes away to the time I could actually interact with a device on Classic, or see an "online" status and interact with a device in the new app. My highly scientific test gave me five seconds to ready on Classic and about 4 1/2 seconds on the new app. If you're JUST using the app and SmartThings IDE, and not using webcore or anything advanced like that, the new app is IMO, more powerful, user friendly. I have 93 devices in my home consisting of physical and virtual switches, sensors, bulbs, and smart speakers, so I'd say it's pretty robust. I imagine if I used WebCoRE I'd have a different opinion, but just using ST and ST IDE I find the new app better.  

Comments

@vertigo just goes to show that everyone is having different results which equates to inconsistency that is unexplainable. In my case, I spent the winter break migrating from Classic to the new app and immediately saw a degradation in performance. This was consistent across the 4 iPhones and 2 iPads used to connect to Smartthings. Now that I have time on my hands yet again, I switched back and rely solely on the setup I outlined above. I’m not the only one who has experienced this and you’re not the only one who has said the opposite. I can only provide my experience in order to help those who have the same issue. Before you ask, I have fiber running to the house with UniFi hardware controlling my network along with 2 UniFi AP’s, one for each floor. I’m fairly confident the issues I’ve seen are not network related.  

---

Bob, but the same can and has been said about the old app. That said, I'm still running both. I mainly keep the old one around when I add or remove a device because I'm more comfortable and used to doing that in the old one.  

---

@vertigo as stated, maybe perception, maybe reality. My takeaway from all of this is using Smartthings (new or old) as a day to day front end has caused issues (for me) with speed and reliability. Apps like ActionTiles and SharpTools have proven to be very worthy replacements for day to day interaction. My bellweather has always been the level of complaints from my wife on the usability of the front end. Once I moved to Action Tiles and tweaked the look and feel, her level of comfort of increased dramatically. It’s fast, configurable and so far very reliable. I would love to have a one app solution and have spent many hours trying to make Smartthings that app. My conclusion is there isn’t one available at the moment unless you go with a high dollar solution.  

---

@candytuft , never, ever argue with these spousal bellwether!  

Answer 12

Have you tried removing excess devices from the home screen and only keeping your favorites there? It sounds like your trying to load too many devices at the same time.  

Answer 13

Same here, sometimes even have to close it and re-open it.  

Answer 14

Same, really annoying. Also, long delays when changing sections, select Automations - and sit there watching the lame graphic saying you can automatically turn a light on. I know that, just show my Automations!