Question

Anyone else with this problem? Got a hol booked with TUI 19th June Had email that can change date which I don’t mind doing as free by 31st may. I log on but it’s not showing me my current booking only old ones and not letting me change it through manage my booking as advised too ?  

Answer 1

I was due to fly out on the 19th June as well, I did mine via manage my booking. If you click on your booking you should see all of your itinerary scroll right to the end and it says cancel my booking and change my booking in blue - click change your holiday then you will need to search for a holiday and when you have the holiday you want click to confirm. Make sure you do it in the website and not the app. They did have a few website issues though so maybe try tonight and again in the morning

Comments

Still can’t change mine  

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@caracal43 I had the same issue I contact them on the Tui fb page and it was sorted out the next day

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@cannabis thanks for your help I'll get on to them tomorrow

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@caracal43 hope you get it sorted, I found the fb page was quicker I couldn’t get through on the phone but that was a few weeks ago

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@cannabis thanks for your help I'll hopefully get on to them tomorrow the extra money would be good to have in the nxt few wks. Stay safe x

Answer 2

I have tried that as well nd not managed it. If you find our please let me know. X

Answer 3

Will do I’m pulling my hair out cos wud love to just transfer My sister had same hol and she had no problem changing hers

Answer 4

I read on another post that you need to do the change via the link on the email.  

Comments

@ammadas3927 I’ve tried that too Says can’t amend at this time even thou my dates fall into the specified dates given

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@futile  hope you get it sorted

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@ammadas3927 Thankyou Have found a holiday I would like to change to but can’t

Answer 5

I have a holiday booked on the 7th June and i just want my money back now

Comments

@bromide I have one booked 8th June and I just want my money back as the holiday I booked is too expensive to rebook buy nearly 1000 pounds  

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@withers818 i logged on to the account and accessed my booking but it says i have to go into a store to amend the holiday.  

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@bromide it won't even let me do that says it can't find my booking  

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@bromide thanks for that I will go have a look shortly xx

Answer 6

I know some people that are changing for a later date are finding that if they originally booked in store they can’t amend the booking online

Answer 7

I booked online

Answer 8

Have you got the app?  

Answer 9

Ive just set up an account and logged in . it shows up my holiday but it says to contact the store to amend the holiday

Answer 10

Try again tomorrow, might be a system fault today. Technology x

Answer 11

I have been trying for two weeks it just won’t let me amend on line xx

Comments

@serviceable2 I’ve tried f 3 days now

Answer 12

Same problem here too

Answer 13

They have not made contact with me and I fly 22nd April I will have to try tom x