Question

Hi, I just wanted some advice/suggestions. We were due to go on holiday in June and I had a call from teletext to say it was cancelled, luckily we only paid a deposit, however they are now advising that we can only have the deposit back as a voucher and the only thing I can do is take the voucher and after 21st July put in a request to get a refund, we definitely don’t want a voucher as we don’t know when we’ll be able to book again. I was just wondering if anyone else is having the same issue?  

Answer 1

The news today I thought said that the companies were breaking the law not offering refunds. I may have got it wrong but this is what I believed to have heard.  

Comments

@giddens you're right it was Martin money saving expert on Jeremy vine x

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@windup46 that’s good it’s being recognised officially. I’m nervous about accepting vouchers. We read Virgin Atlantic is in trouble so why would we accept vouchers .  

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It was on the BBC this morning saying that they're breaking the law they have to give you a refund if you request it and it should be within 14 days although they are not meeting this timescale x

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Yep Martin lewis wrote about this and explains

Answer 2

Following as i have a holiday booked with them for 1st june. Not had a call yet though.  

Comments

@marleenmarlen ours was booked for 8th June so I think unfortunately yours will be cancelled too  

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@marleenmarlen I have holiday booked for June 1st too and not had any phone calls.  

Answer 3

They have to give you a refund

Answer 4

My moms is cancelled with teletext too and they’re saying Same to her! they’ve not been good at all!  

Answer 5

It's just been on the news again at lunch, by EU law they have to give you money back. They're hoping most people will accept vouchers as it's better for them but you are within your rights to refuse.  

Answer 6

TUI are doing the same, you have to wait for your voucher and then request a refund, so just await them to send you the details then put the request through for the refund.  

Answer 7

No such issues with jet2  

Answer 8

In same boat but it does say after july if you dont re book a holiday you can claim cash refund . so I'm hopeful  but vouchers can be used up until December.!  

Answer 9

It's against the law to not refund you, was on the news.  

Answer 10

You are entitled to a refund by law. Unfortunately no one is ensuring they do this. The problem with accepting a voucher is that if the company go bust before you get it refunded, you may not be covered by ATOL/ABTA. Hopefully the Government will step in and make it clear if we are covered.  

Comments

@sells22 that’s exactly my worry about accepting vouchers particularly after virgin Australia have gone

Answer 11

Ryanair sent me email today offering a voucher even though I applied for a refund