Question

We’ve got a caravan booked in Cornwall for June which we now know we won’t be going to but the park is only offering us to change our date, no refund. can they do that? Does anyone know where we stand with it? All the other dates we could do are so much more which we can’t pay. Thank you.  

Answer 1

I believe if they can’t accommodate you, in other words if they can’t provide the service you are/have paid for, they have to refund. They are the ones breaking the contract. They will be able to claim it back of their insurers xx

Answer 2

Insurers aren't paying out

Answer 3

Haggle. They need your money or potentially facing ruin. But make it clear what you have booked. Tell them you are happy to book a comparable holiday at a reasonable price or you want a refund. Check your terms and conditions as well.  

Answer 4

Martin lewis is on tv on a thursday night if they cancel your holiday you are entitled to a full refund as you have paid for a service that has not been given to you xx

Answer 5

They’ve now told me they will refund but will be taking off the 25% deposit!  

Comments

@luncheonette766 They should refund that to. You haven’t cancelled. They are having to cancel it x

Answer 6

You are entitled to a full refund if you are not allowed to go (government rules) if you don’t get the money back go to your bank and dispute the payment on the basis that you never received the service.  

Comments

@coactive10683 does this government rules mean if you own a holiday home (Chalet) do we still have to pay council tax and ground rent as we can’t access our properties

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@katinka I would assume so, as you still have to if it was empty anyway

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@tractor as the site is only open 8 months the council adjusts the council tax so we only pay for 8 mths not 12 as the site is closed and locked. The same as now. So we should get another reduction as we are not allowed to go and they are shut. For the £900 I spend a year on council tax all I’m allowed to use are the parks and I’m allowed a library card all for £900 a year. So I few pounds taken off won’t really matter

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@katinka then you’d have to check with the council

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@tractor we have and just told pay it or sell up. The council don’t want to talk about it with anyone and people’s MPs are just washing their hands and saying the same thing. So stuck really

Answer 7

This page is for anyone having issues getting flight money back, you are entitled to a refund in full
https://www.facebook.com/groups/254...share

Answer 8

In my caravans i have been given full monies back as it’s not your fault you Carnot go

Comments

@felipe6878 has your site said anything about ground rent being paid.  

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@katinka we have had some ready x

Answer 9

Was the deposit non refundable? If so then you won’t get that back regardless of if they cancelled or not x

Comments

@atavistic10 mine was non refundable but as this is because site is closed thats a diff matter xx

Answer 10

Dont accept anything other than 100% refund. We had booking with Hoseasons who are one of the largest uk holiday break companies and they tried the exact same tactic, no refund, then partial refund. CMA issued a warning they will enforce and even prosecute any uk holiday companies who penalise customers or dont offer refunds, we got our full refund through last week

Answer 11

We got full deposit back as the park had closed due to Covid rules. Ours was non refundable in the first instant. No probs what so ever. I would not accept anything other than 100% refund.  

Answer 12

I had a non refundable hotel booked for next month and it’s been cancelled with no penalties to me