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Currently on hold to Tui.
Currently on hold to Tui.
+22
votes
asked
May 14, 2020
by
participate
(
1.3k
points)
Currently on hold to Tui. 45 minutes and counting! Anyone had any joy speaking to them in order to change credit note for cash refund?
credit
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21
Answers
+12
votes
answered
May 14, 2020
by
participate
(
1.3k
points)
1 hour 25 now. contemplating giving up
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0
votes
answered
May 14, 2020
by
hairbreadth10
(
260
points)
I haven’t even been able to get through to them yet. been trying for 2 weeks
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+16
votes
answered
May 14, 2020
by
skylar4
(
420
points)
I waited two hours finally got through and was very easy to process a cash refund! Hang on in there!
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+13
votes
answered
May 14, 2020
by
alibi363
(
480
points)
Yes was a 30 minute wait and refund was given and an email sent to confirm.
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0
votes
answered
May 14, 2020
by
imperceptive5
(
280
points)
Managed to get through to them today. Was on hold for nearly 2 hours but once they answered they were really helpful and processed the refund whilst on the phone. X
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+14
votes
answered
May 14, 2020
by
galasyn2156
(
460
points)
Everytime i call they say they cant take any calls (3 weeks and still trying)
commented
May 14, 2020
by
suffuse1714
(
940
points)
@
galasyn2156
same
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+4
votes
answered
May 14, 2020
by
participate
(
1.3k
points)
All those who have waited for 2 hours. how on earth did you put up with that repetitive message that is completely irrelevant because I already have the credit note
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+15
votes
answered
May 14, 2020
by
recessive334
(
420
points)
Yes took me a while but all done x
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+7
votes
answered
May 14, 2020
by
participate
(
1.3k
points)
Sorted! So quick once I'm through to them was worth holding on!
commented
May 14, 2020
by
spermophile40941
(
2.9k
points)
@
participate
was it easy to get the cash instead of credit ?
commented
May 14, 2020
by
participate
(
1.3k
points)
@
spermophile40941
I was on hold ultimately for an hour and 45 mins but once through to them it was so simple provided they can pay it back to your original payment method x
commented
May 14, 2020
by
spermophile40941
(
2.9k
points)
@
participate
brilliant thank you. i’m due to fly 26th of July but i’m guessing it will be cancelled so i’m wanting my cash back. did they state how long it would take to be refunded back to you account ? X
commented
May 14, 2020
by
participate
(
1.3k
points)
5-7 working days x
commented
May 14, 2020
by
misfeasor10105
(
250
points)
@
spermophile40941
if they haven’t yet cancelled it and said they are issuing the credit note I don’t think you can request a refund yet can you?
commented
May 14, 2020
by
eladiaelaeoptene71
(
150
points)
I've been holding off phoning as I thought you had to have the credit note
commented
May 14, 2020
by
spermophile40941
(
2.9k
points)
@
misfeasor10105
ye I know I have to wait to be offered the credit voucher first then refuse that and ask for the cash
commented
May 14, 2020
by
participate
(
1.3k
points)
You can't get a refund without your credit note number
commented
May 14, 2020
by
misfeasor10105
(
250
points)
@
spermophile40941
ok just checking as whether it’s 5-7 days now won’t mean it’s same so far down line. Glad u know though. Wouldn’t want anyone ringing and being on hold for no reason
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+12
votes
answered
May 14, 2020
by
manus23
(
1.4k
points)
I’ve being trying every day for for two weeks finally on hold now, fingers crossed they answer and I don’t get cut off :( x
commented
May 14, 2020
by
participate
(
1.3k
points)
@
manus23
perseverance will pay off. you're on hold for quite some time but once through is very quick x
commented
May 14, 2020
by
manus23
(
1.4k
points)
4 hours twenty minute and finally got through said could take up to 90 days though for a refund, I hope not x
commented
May 14, 2020
by
participate
(
1.3k
points)
@
manus23
really? OMG
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+4
votes
answered
May 14, 2020
by
bromide
(
1.1k
points)
Are people waiting til they have passed they departure date before you call as im not meant to fly till early june. Would you reccomended still calling them as whe ive recently tried i cant get through!
commented
May 14, 2020
by
participate
(
1.3k
points)
@
bromide
you have to wait until you receive your credit note. This can take up to 4 weeks after your departure date. I was due to travel may 10th received my credit note yesterday and called for refund today x
commented
May 14, 2020
by
bromide
(
1.1k
points)
@
participate
how long do you wait for your refund
commented
May 14, 2020
by
participate
(
1.3k
points)
5-7 working days
commented
May 14, 2020
by
bromide
(
1.1k
points)
@
participate
thanks
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+8
votes
answered
May 14, 2020
by
bevon4
(
720
points)
I’ve tried how many times for my refund. Thought I had finally got somewhere when someone said to ensure I’m the right person can I e mail them. I explained not once but twice what I wanted. Each time a different person answered my query, so I had 4 different people message me back. I was nice and polite and still asked for a refund, low and behold the messages stopped. I am so disappointed
commented
May 14, 2020
by
participate
(
1.3k
points)
@
bevon4
what was your travel date? Have you received your credit note?
commented
May 14, 2020
by
bevon4
(
720
points)
I was due to go on a package holiday on the 31 st May. They still haven’t even sent me a credit refund number either. After they e mailed me to say I would get it 28 days before my holiday. Could anyone please give me an idea how to get in touch with them please.
commented
May 14, 2020
by
participate
(
1.3k
points)
The guidance now is 4 weeks after your departure date. I was due to travel on the 10th and received mine yesterday x
commented
May 14, 2020
by
bevon4
(
720
points)
@
participate
I was due to go away in 17 days. I’ve just been on hold with them for over 30 minutes, listening to their automated April, when all of a sudden the line goes dead.
commented
May 14, 2020
by
participate
(
1.3k
points)
Have you received your refund credit note email? They won't do Nuthing without that. mine came in a few days after I was due to depart
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+11
votes
answered
May 14, 2020
by
bott
(
580
points)
Good luck, I have rung in excess of 3k times in the last week and never managed to speak to anyone!
commented
May 14, 2020
by
participate
(
1.3k
points)
@
bott
02034512868 was the number I used. Was on hold for aaaaages though
commented
May 14, 2020
by
ruff86
(
310
points)
@
bott
I only tried for 2 days but constantly and got through about this time yesterday
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+3
votes
answered
May 14, 2020
by
ruff86
(
310
points)
I was on hold for 55 mins yesterday before I got through x
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+13
votes
answered
May 14, 2020
by
copyright3
(
450
points)
Still waiting on credit note
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+2
votes
answered
May 14, 2020
by
bevon4
(
720
points)
All I’ve heard is them talking via an automated system. Then I get through after now 3 times and then them telling me to call back. I’ve been in touch via e mail with conversations going back and forth, each time I have again asked for a refund they then again don’t reply back.
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+2
votes
answered
May 14, 2020
by
wittgenstein
(
880
points)
We're still waiting on ours from VillPlus, holiday was 31/3/20, they were quick to say we would get a refund, not so quick giving it, they are blaming Jet2 ♀️
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+5
votes
answered
May 15, 2020
by
hummock
(
1.5k
points)
A friend of mine has. Took 2 days and about 40 attempts to get through but refund is being processed so it’s worth the perseverance!
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+16
votes
answered
May 17, 2020
by
saltire23
(
1.4k
points)
Try chat bot are faster and effective
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+10
votes
answered
May 21, 2020
by
bevon4
(
720
points)
I e mailed them several times until they answered. After lots of texts explaining they cancelled my tui holiday not me. After a couple of days I only received £405 they said the other £900 plus had to go to the finance team for them to ok the rest of my refund. Has anyone else had this problem. It’s been a week now. I have text them a couple of times for them to tell me it’s still with the finance team.
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+4
votes
answered
May 21, 2020
by
bromide
(
1.1k
points)
I rang them today on the off chance, expecting to be on hold for hours. I was on hold for half an hour. The woman i spoke with was really pleasant and helpful and said ill receive my full cash refund within 4 weeks max.
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