Question

Currently on hold to Tui. 45 minutes and counting! Anyone had any joy speaking to them in order to change credit note for cash refund?  

Answer 1

1 hour 25 now. contemplating giving up

Answer 2

I haven’t even been able to get through to them yet. been trying for 2 weeks

Answer 3

I waited two hours finally got through and was very easy to process a cash refund! Hang on in there!  

Answer 4

Yes was a 30 minute wait and refund was given and an email sent to confirm.  

Answer 5

Managed to get through to them today. Was on hold for nearly 2 hours but once they answered they were really helpful and processed the refund whilst on the phone. X

Answer 6

Everytime i call they say they cant take any calls (3 weeks and still trying)

Comments

@galasyn2156 same

Answer 7

All those who have waited for 2 hours. how on earth did you put up with that repetitive message that is completely irrelevant because I already have the credit note  

Answer 8

Yes took me a while but all done x

Answer 9

Sorted! So quick once I'm through to them  was worth holding on!  

Comments

@participate was it easy to get the cash instead of credit ?  

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@spermophile40941 I was on hold ultimately for an hour and 45 mins but once through to them it was so simple provided they can pay it back to your original payment method x

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@participate brilliant thank you. i’m due to fly 26th of July but i’m guessing it will be cancelled so i’m wanting my cash back. did they state how long it would take to be refunded back to you account ? X

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5-7 working days x

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@spermophile40941 if they haven’t yet cancelled it and said they are issuing the credit note I don’t think you can request a refund yet can you?  

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I've been holding off phoning as I thought you had to have the credit note

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@misfeasor10105 ye I know I have to wait to be offered the credit voucher first then refuse that and ask for the cash

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You can't get a refund without your credit note number

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@spermophile40941 ok just checking as whether it’s 5-7 days now won’t mean it’s same so far down line. Glad u know though. Wouldn’t want anyone ringing and being on hold for no reason  

Answer 10

I’ve being trying every day for for two weeks finally on hold now, fingers crossed they answer and I don’t get cut off :( x

Comments

@manus23 perseverance will pay off. you're on hold for quite some time but once through is very quick x

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4 hours twenty minute and finally got through  said could take up to 90 days though for a refund, I hope not  x

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@manus23 really? OMG

Answer 11

Are people waiting til they have passed they departure date before you call as im not meant to fly till early june. Would you reccomended still calling them as whe ive recently tried i cant get through!  

Comments

@bromide you have to wait until you receive your credit note. This can take up to 4 weeks after your departure date. I was due to travel may 10th received my credit note yesterday and called for refund today x

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@participate how long do you wait for your refund

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5-7 working days

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@participate thanks

Answer 12

I’ve tried how many times for my refund. Thought I had finally got somewhere when someone said to ensure I’m the right person can I e mail them. I explained not once but twice what I wanted. Each time a different person answered my query, so I had 4 different people message me back. I was nice and polite and still asked for a refund, low and behold the messages stopped. I am so disappointed

Comments

@bevon4 what was your travel date? Have you received your credit note?  

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I was due to go on a package holiday on the 31 st May. They still haven’t even sent me a credit refund number either. After they e mailed me to say I would get it 28 days before my holiday. Could anyone please give me an idea how to get in touch with them please.  

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The guidance now is 4 weeks after your departure date. I was due to travel on the 10th and received mine yesterday x

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@participate I was due to go away in 17 days. I’ve just been on hold with them for over 30 minutes, listening to their automated April, when all of a sudden the line goes dead.  

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Have you received your refund credit note email? They won't do Nuthing without that. mine came in a few days after I was due to depart

Answer 13

Good luck, I have rung in excess of 3k times in the last week and never managed to speak to anyone!  

Comments

@bott 02034512868 was the number I used. Was on hold for aaaaages though

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@bott I only tried for 2 days but constantly and got through about this time yesterday

Answer 14

I was on hold for 55 mins yesterday before I got through x

Answer 15

Still waiting on credit note

Answer 16

All I’ve heard is them talking via an automated system. Then I get through after now 3 times and then them telling me to call back. I’ve been in touch via e mail with conversations going back and forth, each time I have again asked for a refund they then again don’t reply back.  

Answer 17

We're still waiting on ours from VillPlus, holiday was 31/3/20, they were quick to say we would get a refund, not so quick giving it, they are blaming Jet2 ‍♀️

Answer 18

A friend of mine has. Took 2 days and about 40 attempts to get through but refund is being processed so it’s worth the perseverance!  

Answer 19

Try chat bot are faster and effective

Answer 20

I e mailed them several times until they answered. After lots of texts explaining they cancelled my tui holiday not me. After a couple of days I only received £405 they said the other £900 plus had to go to the finance team for them to ok the rest of my refund. Has anyone else had this problem. It’s been a week now. I have text them a couple of times for them to tell me it’s still with the finance team.  

Answer 21

I rang them today on the off chance, expecting to be on hold for hours. I was on hold for half an hour. The woman i spoke with was really pleasant and helpful and said ill receive my full cash refund within 4 weeks max.