I just got off the phone with technical support yesterday about this very issue. Arlo systems are not set up to pick up motion detected straight on. The suggestion was made to move my camera which in my circumstance would make no sense and would not monitor my driveway which was what it was intended for. I wish I woulda known that before I spent $600. My system often picks up the back of my head, it always seems to record late even though my sensitivity is set at 100%.