Question

I’m new to the ring pro doorbell. I am getting a few ring alerts without a recording. I still have 17 days left on my trial subscription. Is there a way to fix this?  

Answer 1

A default answer is to call support. But, have you gone back to check after the fact? For my door ell and cameras it normally takes a few minutes before the recordings show on the app

Answer 2

Yeah, there's a bit of latency between when you get the alert and when the video is ready for viewing. Unless you choose to "go live".  

Answer 3

Thank you everyone. Next time I will record the time of the alert so I can check it later.  

Comments

@almeida should only take about 30 seconds

Answer 4

Get the Rapid RIng app to go Live when you get a notification.