Question

Hi.  Everything is down.Hi. Everything is down. I haven't used it in like a year and the app looks different and I cannot find how to update or change the Wi-Fi network. Can someone help? Thanks

Answer 1

Power cycle the hub?  

Comments

@terrie Thanksng I don't know what that means. Sorry

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@terrie Thanksng  

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@ipecac88 turn it off and back on again?  

Answer 2

Which hub do you have specifically?  

Comments

@broom this one

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@ipecac88 That's a V2 hub which doesn't even have wifi.  

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@unclothe1851 okay. so how do I update it? Everything is offline

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@ipecac88 Is it plugged in to an ethernet cable?  

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@unclothe1851 I just checked. No, I got a new modem/router and it wasn't connected. Let me hook it up. Thanks.  

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@unclothe1851 okay so now it shows the hub is online but not the rest. I just installed new batteries on both doors sensors

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@ipecac88 How long was the hub offline? If the devices were without batteries for a long time they may need to be reset & repaired.  

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@unclothe1851 like a year. I just installed new batteries on both doors. How can I reset it?  

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@ipecac88 each device is different so have to look it up.  

Answer 3

If your haven’t used it in over a year, all the batteries in the sensors are probably dead

Comments

@disencumber yes, I just received news ones and changed them twenty mins ago

Answer 4

Change all battery devices, reset the hub (small pin in the back), re-enter the code found in your box. Start all over.  

Comments

@edelsten thank you so much!  

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No worries!  

Answer 5

I don't think you need to update or set the wifi network IIRC. Do you have anything that's not battery operated in your devices? Most/all of your battery operated devices may be dead after a year.  

Comments

@hague I just got new batteries that I ordered on Amazon but from what I remember only the two door sensors need it. Not the lights or the outlets. I'm gonna reset it to see if that works

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@ipecac88 yeah that's probably your best bet, just keep in mind that if it starts you back at square one, you will need to unpair any z-wave devices you have before pairing again. Zigbee devices I'm not 100% sure of.  

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@hague I only have what was included with the hub. I do have the Harmony hub but I don't think those two are connected

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@ipecac88 sorry but I'm not familiar with whatever package you must have bought - my hub came by itself. My guess is they would be zigbee devices if it was a Samsung bundle.  

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@hague the weird thing is that the hub shows is online and the backdoor sensor is working normally. I opened the door and it shows open. But not the front door.  

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@hague I meant to post this one

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@ipecac88 a lot of people have experienced this with the new app. Do you also have the old app?  

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@ipecac88 the new app has a snowflake looking icon and the old app is a circle

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@ipecac88 I would try looking in there before you reset everything and potentially create a lot of work for yourself

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@hague I have the snowflake app. New iPhone

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@ipecac88 can you download the old one? Not sure if that's possible on iPhone

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@hague let me try. Hold.  

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@hague yes! I was able to! Let me see what it says there. Is there something I should do?  

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@ipecac88 just sign in and see if your devices are reporting correctly in there. A lot of people have had issues with devices not reporting in the new app

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@hague it shows the same thing lol. The hub is online, the back door is online and closed the rest are unavailable  

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@ipecac88 do you happen to have more info on what the devices are? Model numbers preferably?  

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@hague the door sensor(2 of them) not sure where to get the model number. They came with the hub as a package

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@hague smart outlet

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@hague and the lights both for the kitchen and the front door are from this pack

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For the lights, do you also have a hue hub?  

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@hague I do, it's this one.  

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@hague okay, both batteries are brand new and at 100% I'm. off to read what you posted. Be right back.  

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@ipecac88 okay I'm not a hue user but do you have their app? I would check in there and if they are reporting/working there, I would set up the integration again as that's likely your problem. If they're not working in hue, they're not going to work in ST so you'd want to troubleshoot in hue in that case.  

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@hague I do not have the app. I will download and read. Thanks!  

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@ipecac88 no problem - someone else in the group who has used hue is probably a better resource to help you here - I'm just telling you what I would do based on my limited knowledge of it.  

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@hague I appreciate the hell out of you  

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@hague there were three updates for it! Hopefully that's it lol

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@ipecac88 happy to help - most of the knowledge I have comes from other helpful people here  

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@hague thanks for not being a dick lol. I got face palm and eye rolling. Lol

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@ipecac88 you caught me on a good day I guess  

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@hague yay! Everything works except the front door sensor. I will reset it. But I'm soooooooo excited about the lights working!  

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@hague okay so I couldn't get the door sensor to work even though the light would blink every time I opened the door. So I removed it and I scanned for it and renamed it and it's working now! Thank you so very much!  

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@ipecac88 nice! Now you can set up some automations  

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@hague siiiiiiiiiiii. I also connected the Harmony hub! Yay me!  

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@ipecac88 you're rolling now!  

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This might be obvious, but the kitchen lights are actually turned on at the switch right? Otherwise they can't connect.  

Answer 6

Classic 4 life  

Answer 7

Next week we will update the Smarthings skills, status update and all sensors will be added too. If someone has interest to test and have new version before, you can send a message here and our developer Боряна Василева will contact him or her.