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Hi. Everything is down.
Hi. Everything is down.
+13
votes
asked
May 15, 2020
by
ipecac88
(
410
points)
Hi. Everything is down.Hi. Everything is down. I haven't used it in like a year and the app looks different and I cannot find how to update or change the Wi-Fi network. Can someone help? Thanks
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7
Answers
+3
votes
answered
May 15, 2020
by
terrie
(
6.6k
points)
Power cycle the hub?
commented
May 15, 2020
by
ipecac88
(
410
points)
@
terrie
Thanksng I don't know what that means. Sorry
commented
May 15, 2020
by
likelihood
(
4k
points)
@
terrie
Thanksng
commented
May 16, 2020
by
vasya
(
1.3k
points)
@
ipecac88
turn it off and back on again?
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+12
votes
answered
May 15, 2020
by
broom
(
740
points)
Which hub do you have specifically?
commented
May 15, 2020
by
ipecac88
(
410
points)
@
broom
this one
commented
May 15, 2020
by
unclothe1851
(
12.9k
points)
@
ipecac88
That's a V2 hub which doesn't even have wifi.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
unclothe1851
okay. so how do I update it? Everything is offline
commented
May 15, 2020
by
unclothe1851
(
12.9k
points)
@
ipecac88
Is it plugged in to an ethernet cable?
commented
May 15, 2020
by
ipecac88
(
410
points)
@
unclothe1851
I just checked. No, I got a new modem/router and it wasn't connected. Let me hook it up. Thanks.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
unclothe1851
okay so now it shows the hub is online but not the rest. I just installed new batteries on both doors sensors
commented
May 15, 2020
by
unclothe1851
(
12.9k
points)
@
ipecac88
How long was the hub offline? If the devices were without batteries for a long time they may need to be reset & repaired.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
unclothe1851
like a year. I just installed new batteries on both doors. How can I reset it?
commented
May 15, 2020
by
sammy
(
10.2k
points)
@
ipecac88
each device is different so have to look it up.
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+1
vote
answered
May 15, 2020
by
disencumber
(
730
points)
If your haven’t used it in over a year, all the batteries in the sensors are probably dead
commented
May 15, 2020
by
ipecac88
(
410
points)
@
disencumber
yes, I just received news ones and changed them twenty mins ago
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+7
votes
answered
May 15, 2020
by
edelsten
(
2.4k
points)
Change all battery devices, reset the hub (small pin in the back), re-enter the code found in your box. Start all over.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
edelsten
thank you so much!
commented
May 15, 2020
by
edelsten
(
2.4k
points)
No worries!
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+2
votes
answered
May 15, 2020
by
hague
(
15k
points)
I don't think you need to update or set the wifi network IIRC. Do you have anything that's not battery operated in your devices? Most/all of your battery operated devices may be dead after a year.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
I just got new batteries that I ordered on Amazon but from what I remember only the two door sensors need it. Not the lights or the outlets. I'm gonna reset it to see if that works
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
yeah that's probably your best bet, just keep in mind that if it starts you back at square one, you will need to unpair any z-wave devices you have before pairing again. Zigbee devices I'm not 100% sure of.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
I only have what was included with the hub. I do have the Harmony hub but I don't think those two are connected
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
sorry but I'm not familiar with whatever package you must have bought - my hub came by itself. My guess is they would be zigbee devices if it was a Samsung bundle.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
the weird thing is that the hub shows is online and the backdoor sensor is working normally. I opened the door and it shows open. But not the front door.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
I meant to post this one
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
a lot of people have experienced this with the new app. Do you also have the old app?
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
the new app has a snowflake looking icon and the old app is a circle
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
I would try looking in there before you reset everything and potentially create a lot of work for yourself
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
I have the snowflake app. New iPhone
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
can you download the old one? Not sure if that's possible on iPhone
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
let me try. Hold.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
yes! I was able to! Let me see what it says there. Is there something I should do?
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
just sign in and see if your devices are reporting correctly in there. A lot of people have had issues with devices not reporting in the new app
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
it shows the same thing lol. The hub is online, the back door is online and closed the rest are unavailable
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
do you happen to have more info on what the devices are? Model numbers preferably?
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
the door sensor(2 of them) not sure where to get the model number. They came with the hub as a package
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
smart outlet
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
and the lights both for the kitchen and the front door are from this pack
commented
May 15, 2020
by
hague
(
15k
points)
For the lights, do you also have a hue hub?
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
I do, it's this one.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
okay, both batteries are brand new and at 100% I'm. off to read what you posted. Be right back.
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
okay I'm not a hue user but do you have their app? I would check in there and if they are reporting/working there, I would set up the integration again as that's likely your problem. If they're not working in hue, they're not going to work in ST so you'd want to troubleshoot in hue in that case.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
I do not have the app. I will download and read. Thanks!
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
no problem - someone else in the group who has used hue is probably a better resource to help you here - I'm just telling you what I would do based on my limited knowledge of it.
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
I appreciate the hell out of you
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
there were three updates for it! Hopefully that's it lol
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
happy to help - most of the knowledge I have comes from other helpful people here
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
thanks for not being a dick lol. I got face palm and eye rolling. Lol
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
you caught me on a good day I guess
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
yay! Everything works except the front door sensor. I will reset it. But I'm soooooooo excited about the lights working!
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
okay so I couldn't get the door sensor to work even though the light would blink every time I opened the door. So I removed it and I scanned for it and renamed it and it's working now! Thank you so very much!
commented
May 15, 2020
by
hague
(
15k
points)
@
ipecac88
nice! Now you can set up some automations
commented
May 15, 2020
by
ipecac88
(
410
points)
@
hague
siiiiiiiiiiii. I also connected the Harmony hub! Yay me!
commented
May 16, 2020
by
hague
(
15k
points)
@
ipecac88
you're rolling now!
commented
May 16, 2020
by
silkweed419
(
1.3k
points)
This might be obvious, but the kitchen lights are actually turned on at the switch right? Otherwise they can't connect.
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+7
votes
answered
May 16, 2020
by
gavette8
(
880
points)
Classic 4 life
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+2
votes
answered
May 16, 2020
by
balata3
(
230
points)
Next week we will update the Smarthings skills, status update and all sensors will be added too. If someone has interest to test and have new version before, you can send a message here and our developer Боряна Василева will contact him or her.
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home automation with the Samsung SmartThings hub
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