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dredger that Schlage is VERY picky about pairing because of ZWave security. It took me three times to pair one of mine and it was within 5 feet of the hub. Id check the device type in the IDE and force it to ZWave Lock if it isnt already. I suspect it will show correctly after that but I dont have a lot of hope it will work correctly. If it doesnt, you may have to exclude it, factory reset it (yes even, with a new lock) and start the pairing over again with the lock within a few feet of a beaming capable repeater device (most ZWave switches) or your hub (repeater preferred)