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I have a Zooz Power Switch that is showing off...
I have a Zooz Power Switch that is showing off but I know it's on.
+8
votes
asked
May 12, 2020
by
cimon
(
2.3k
points)
I have a Zooz Power Switch that is showing off but I know it's on. At first it was inactive but I unplugged it and now it's active. I still have no control through ST for on/off. Anyone else have an issue like this?
control
switch
power
issue
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7
Answers
+6
votes
answered
May 12, 2020
by
dye
(
7.7k
points)
Did you download and install the DTH from Zooz?
commented
May 12, 2020
by
cimon
(
2.3k
points)
@
dye
I have been using a custom DH. Everything has been great with it until my daughter pushed the couch into the switch and just happened to turn it off. I pushed the button on it and turned it back on but in the app it shows it's off.
commented
May 12, 2020
by
dye
(
7.7k
points)
Delete and reinstall daughter?
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+6
votes
answered
May 12, 2020
by
pinnace
(
390
points)
I installed the DTH's for my Zooz power strip, but I'm having a heck of a time, too. I can't rename any outlet, or it becomes disassociated with the power strip. I'm working in the new Smartthings App.
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+6
votes
answered
May 12, 2020
by
octet87
(
320
points)
Contact Zooz Customer Service. I had an issue & they solved it.
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+1
vote
answered
May 12, 2020
by
crabstick4604
(
21.2k
points)
Contact The Smartest House/Zooz. Their customer service is very good.
commented
May 12, 2020
by
sixpack
(
11k
points)
@
crabstick4604
Agreed
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+4
votes
answered
May 12, 2020
by
cimon
(
2.3k
points)
Submitted a ticket to Zooz.
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+3
votes
answered
May 12, 2020
by
kerguelen26
(
1.2k
points)
Is a DTH needed for Zooz switches? They appear in the list of brands in the new ST App.
commented
May 12, 2020
by
dye
(
7.7k
points)
If you want scene control and all the goodies I think so.
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+4
votes
answered
May 12, 2020
by
valdemar
(
990
points)
Is it showing off his big load?
commented
May 12, 2020
by
cimon
(
2.3k
points)
@
valdemar
what?
commented
May 12, 2020
by
valdemar
(
990
points)
Sorry @
cimon
it was a joke.
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