Question

My Elite doorbell stopped working the other day. It doesn't seem to have any power going to it. I have a smart home and the access point box is also dark, I have tried rebooting the router several times, Comcast box & router seem to be working okay. What am I missing?  

Answer 1

Do you have a Ethernet hub in that box? Hub is bad maybe check power to hub if you have one or if useing the power injector check that also.  

Comments

@profusive63924 Sounds possible. You know what you gotta do now. Goodluck.  

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@daryldaryle thanks for your help

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@profusive63924 if you got it from Amazon ordered new it says free tech support might be worth a call to see if you can get a replacement

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@profusive63924 Oh by the way I checked specs on Amazon and I am unclear as to how it is being powered. It says it needs a 12v 1Amp adapter (most people have one around the house) or can be powered through one of the two built in ports must be the one labeled PoE but requires a separate PoE injector Or be connected to a PoE Switch. Frankly I am VERY unclear as to how it is connected and and not ready to rule out the power source as the problem what ever that might be. Any chance of a photo of the box where everything is located.  

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@daryldaryle I’ll check in the morning , out for the night now, thanks again

Answer 2

Seems like bad poe switch since access point and elite is off. Both require poe so I’d check the switch they are plugged into or look for 2 poe injectors.