Question

My hub went offline, I've disconnected power and unplugged ethernet cable, still not back online. Any suggestions?  

Answer 1

Happened to me earlier today. Checked smarthings status and they said all was well. I unplugged. Plugged back in. Working fine.  

Answer 2

Reboot your router.  

Answer 3

That's not the recommended way to bring it back online. You likely have a battery backup depending on your hub version as well. I'd reset your router.  

Comments

@hague no battery backup

Answer 4

Which ST hub?  

Answer 5

V2 hub. Neighbors were saying there internet was acting up today. My internet seems to be fine as I am streaming tv.  

Answer 6

I have a netgear nighthawk x4 router. Do I just unplug it to reboot?  

Answer 7

There should be a power button on the back of the router

Answer 8

Reboot router then reboot hub

Answer 9

Mine went offline around noon yesterday. Came back up sometime over night

Answer 10

Same here

Answer 11

I woke up this morning and my whole system was offline as well. How did you get yours back online. I tried unplugging it and restarting it and disconnecting the ethernet. Nothing is working.  

Answer 12

Several outages were logged by SmartThings for yesterday and today at  Extracted from the web site - Apr 9, 2020 Issues with Device Control and Loading Locations Resolved - Some users in the Americas may have seen issues with delays or intermittent failures loading locations and controlling devices via the mobile app and automations between 8:08AM and 8:18AM ET. The cause of the issue has been addressed and full functionality has been restored. Please contact us via support. smartthings. com if you have any questions. Apr 9, 12:33 EDT Issues with Hub connectivity Resolved - Some users in the Americas may have experienced issues with their Hubs going offline around 2pm ET. These Hubs may have still shown a green LED despite being offline. This issue has been resolved, and Hubs should come back online on their own. Please contact us via support. smartthings. com if you have any questions. Apr 9, 00:29 EDT Apr 8, 2020 Issues with Device Control Resolved - Some users may have seen issues with controlling devices paired from 9:30AM and 3:10PM ET. Devices added before or after this timeframe should not have been affected. The cause of the issue has been addressed and full functionality has been restored. Please contact us via support. smartthings. com if you have any questions. Apr 8, 16:16 EDT
https://status.smartthings.com/

Answer 13

Mine started working overnight.