Question

Help!  Power went off yesterday for 1 hr.Help! Power went off yesterday for 1 hr. Everything working okay now except Cree bulbs (7). Says they are off line and to check network connections. Network is good. What can I do?  

Answer 1

Version of ST hub?  

Comments

@mathilda3619 V2?  

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@accelerant yes

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Maybe there Is a setting you have to change, when enter into ST hub settings should be a voice called insecure rejoin, if activated deactivate, turn off all device and turn them on, then try to re-add them

Answer 2

You might need to reset and rediscover the bulbs. Also change the batteries in tour hub.  

Comments

@otherwise10 Hub came back on fine End it even sent me an email saying it was working properly.  

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@otherwise10 tour hub? No battery compartment on st hub.  

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Your hub, typo. mine has batteries under the bottom cover

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@otherwise10 no bat. compartment.  

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@otherwise10 tried reset. Did discovery again and Alexa didn’t fine anything new.  

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Reset the bulbs? All of them?  

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@otherwise10 only 2 to see if that worked.  

Answer 3

The bulbs say offline

Answer 4

Sometimes you have to rapidly turn on and off the bulbs 7 times in a row and then they will show up again.  

Answer 5

Take a look in the IDE (account. smartthings. com) to see if they also say offline there. Sometimes they say HUB_DISCONNECTED and rebooting the hub from the IDE can clear that.