Question

I currently have 2 sensors and 4 lights that are offline. I have emailed SmartThings which was telling me to reboot the hub etc. I had already done that before I emailed them. Any suggestions?  

Answer 1

Just wait. They will likely come online. Be sure to turn off device health

Answer 2

Try to run the Z-wave repair utility in ST first log Out then log back in

Comments

I am trying that now, of course I'm at work and I turned the lights off manually so they would not be on all day.  

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@crabstick4604 what is a repeater? I have had this for about 4 years and this is the first time I have had an issue.  

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@crabstick4604 No they are not

Answer 3

I would wait it out, or reboot everything, leave the hub unplugged from all power for at least 15 minutes this will force the zigbee mesh to rebuild, . Also turn off device health and make sure if you are using the new app to check the old app and see if they are offline there also.  

Comments

@sammy didn't work. I'll try again tomorrow