We owned a clinic in northern wis that burned down. ? 6 years ago. The closest clinic was Eau Claire which was 2 1/2 hours a way. In your paperwork, there should be a phone number or email where you can call and talk with someone. I referred my client to an online IP clinic that sent the food also. However, I don’t think anyone did because food was more expensive due to shipping. They did require proof of being a current member, of which I was able to save all the records. You should be able to get copies of yours from your clinic. We did not have the cash reserve to reopen as IP required us to. start over as a new clinic. I do feel, that for me, their protocol is the best. I’ve maintained for a few years now. I’m metabolic syndrome and is the only approach that keeps on working. Hope things work out for you.