Question

Has anyone used the app to track progress and had the calculations of your total weight loss be incorrect? My summary says 25. 7 lbs lost when it is actually 29. 9 lbs! Why is this?  

Answer 1

This happened to me. In the IP app, I texted support for help and they fixed it on their end.  

Comments

@jabon -seems weird that if it’s a common issue (it sounds like I’m not the only on experiencing this! ) they would fix the app! ?  

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@roundup I know! So weird!  

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@jabon sorry I didn’t see this, I just repeated what you said ‍♀️

Answer 2

Mine is the same. For some reason it doesn’t calculate the first week loss

Comments

@nikethamide Probably because the first week has water weight lost too. But that's no Fun! LOL

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@belamy either way it’s a loss. I am told it’s a glitch in the app.  

Answer 3

I found that if I manually put in the same week 1 weight but just on the second day, is somehow then tracked properly.  

Answer 4

Mine is the same. I use my starting weight though.  

Answer 5

This happened to me & I messaged them. They fixed it for me.  

Answer 6

Does anyone else have difficulty syncing their app with their scale? I'm pretty tech savvy, but I can't figure it out.